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TransportschadenTransport Damage

Transport Damage - what next?

If there is damage to your goods in transit, it is essential to initiate the following steps to ensure an easy and fast handling: 

  •  Allow the product and packaging must in original condition unchanged. Don't use the product! 
  •  Take pictures of the packaging and the device. 
  •  Please contact the relevant transport company name and log on to the damage.
  •  UPS: Report the transport damage immediately to UPS's toll-free phone number 0800 877 88 77th You must notify the shipping damage within 6 days, otherwise the insurance cover expires by UPS.
  •  Please make sure the damage on the waybill to draw from the delivery and note also the principle delivery vehicle registration number and the name of the driver.
  •  As far as possible, please contact the claims document (in writing and by photo). If you send in the goods without consideration by the carrierr to us, your claim is void to that. The goods would then be repaired at your expense!