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Terms of Service & Support

1) General
Please complete the RMA form completely. We will then inform you of your RMA number for return shipment and the delivery address. Returns without RMA number will not be accepted by our incoming goods department!

2) Error Description
Please describe the error as detailed as possible. For products that arrive without an exact description of the defect ("broken", "for repair", "makes noises" etc.), we may return the goods unprocessed for a handling fee of 25,- EUR plus shipping and statutory VAT.

3) Unjustified complaints 
In the event of unjustified complaints (no errors detectable, operating errors, manual not observed) the goods will be returned for a handling fee of 45 euros plus shipping costs and statutory VAT. In such cases, we reserve the right to charge our suppliers service flat rates for costs.

4) Packaging
Please use only the original packaging for the return delivery, as only this offers sufficient protection against transport damage. If these are no longer available, you can also obtain them from us or use your own sufficient transport packaging. In case of improper packaging, the warranty claim is at risk. For damages resulting from this the warranty claim is void. Please observe the packaging recommendation with our swing packaging.

5) Quotations
The preparation of cost estimates is subject to a charge if the repair is refused. A cost estimate is calculated with at least 35,- Euro plus the statutory value added tax. A disposal of the defective device will be charged with an additional 17.50 EUR.

6) Shipping cost
SR System-Elektronik GmbH assumes the transport costs for the return of repair goods to you in the event of a warranty claim. The costs for transport and insurance of repair goods to SR System-Elektronik GmbH shall be borne by the sender. In the case of carriage forward deliveries or COD shipments (e.g. by post, please note the delivery charge), acceptance will be refused.

7) Delivery 
Delivery is possible from Monday to Friday between 8:00 am and 5:00 pm.

8) Data Loss
SR System-Elektronik GmbH expressly assumes no liability for the loss or alteration of data (e.g. on hard disks, tape drives, BIOS settings) during repair or configuration.

9) Final Provisions
SR System-Elektronik GmbH reserves the right to change or amend these service conditions at any time. In addition, the General Terms and Conditions of SR System-Elektronik GmbH are deemed accepted.